This Privacy Policy applies to your access and use of EEx-Life services, including the official EEx-Life website (www.eexlife.com) and mobile applications, as well as to personal information obtained by EEx-Life. By using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please discontinue use of EEx-Life services immediately. EEx-Life reserves the right to revise this Policy at any time. Updated versions will be posted on the official website and take effect immediately. We recommend checking the website regularly for policy updates.

Information Collection and Use

EEx-Life strictly adheres to Singapore's Personal Data Protection Act and related regulations in fulfilling our data protection commitments during the collection, use, transmission, and access of personal information.

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We collect and store personal and non-personal information generated through your use of our services to provide you with better products and services. When you visit our website, only access logs are recorded; personally identifiable information (including but not limited to name, government-issued ID number, email address, phone number, shipping address, and payment information) is collected only when you register as a member.

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To enhance your website experience, we use industry-standard cookie technology (small text files stored on your device) to record preference settings and analyze browsing behavior. Please note that disabling cookies may affect the functionality of certain features. EEx-Life commits not to collect personally identifiable information through cookies.

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Information Security

We use SSL encryption protocols to protect data transmission security. All personal information is stored on firewall-protected servers and accessible only to authorized personnel.

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Personal Information Use Statement

You authorize EEx-Life to use collected information for the following purposes and within mutually agreed or legally permitted scope:

• Operation, maintenance, and optimization of service systems (including services provided by affiliated organizations)

• Order processing, payment verification, and credit assessment

• Account management and overdue payment collection

• Bonus distribution and benefit calculation

• Analysis of user purchasing behavior

• New service development and feature updates

• User communication and service notifications

• Organization of training sessions and knowledge workshops

• Complaint investigation and abnormal transaction monitoring

• Fraud and illegal activity prevention

Information Sharing

To achieve the above purposes, we may share information with the following domestic and international entities bound by confidentiality agreements:

• Service partners (e.g., logistics, technical support, professional consultants)

• Authorized distribution system members

• EEx-Life global affiliated companies

Except as necessary for order fulfillment, we will not disclose information to third parties. As required by laws and regulations, we may provide relevant information to law enforcement agencies. We will not use your information for direct marketing without your consent or without providing an opt-out option. To unsubscribe from marketing communications, please email our customer service: support@eexlife.com.

Information Access and Correction

You have the right to access and correct errors in your personal information. Please email your requests to support@eexlife.com. In accordance with privacy regulations, we may charge a reasonable fee for information access requests.